Branch Manager Trainee - Prince Arthur, Montréal Centre at TD — NeverHard

Branch Manager Trainee Location: Montréal, Quebec, Canada. Pay: $81,600 – $115,200 CAD per year. Department Overview At TD Canada Trust, we are the frontline of TD Bank. We build deep, long‑lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs, identify opportunities to promote products and services, and ensure a positive customer experience. Job Description Do you thrive in leading a medium‑sized team to initiate great customer conversations and create a pleasant and positive customer experience? Can you provide mentorship, subject‑matter expertise, and support in achieving business results while adhering to internal policies, practices, and processes? As a Branch Manager Trainee, you will strive for excellence and execute with speed, raising the bar around you. Typical Day At Work Mentor the team on advice‑giving strategies on banking solutions to improve the overall customer experience and financial confidence. Promote TD’s image and goodwill within the community by participating in community events. Enhance customer experience by understanding their financial needs and providing appropriate solutions. Act as the highest point of escalation for the branch to ensure customer issues are handled appropriately and participate in the resolution of reported matters when required. Oversee complex branch administrative duties for mutual funds, real‑estate secured credit, and other compliance‑related issues. Ensure overall employee scheduling is optimal. Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives. Ensure accuracy of all customer transactions as per TD’s policies to achieve operational excellence. Mentor the team on offering One TD solutions and building lasting relationships with customers. Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations. Cultivate a positive and customer‑focused work environment that builds productivity, innovation, operational improvement, and professionalism. Job Requirements Undergraduate degree and/or over 5 years of relevant experience. Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course. Strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership. Proficiency in software tools including MS Office and internet applications. Strong communication skills to liaise with customers, employees, and cross‑functional teams. Accurate decision maker who can exercise discretion and judgment skills when working with confidential information. Dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem‑solving, and communication skills. Proficiency in a language other than French to support or treat clients who need services and support in a language other than French (required for Quebec). Mobility This opportunity requires mobility within the Assigned District. Upon completion of the training program, you may be assigned to a position that is compatible with your training, which could involve a transfer and geographic relocation within the region. #J-18808-Ljbffr