Branch Manager (Credit Union) at TEEMA — NeverHard

Job DescriptionJob Description Branch Manager (Credit Union) Our client is currently seeking an experienced Credit Union Branch Manager to lead a high-performing financial services branch in Surrey, BC. This is a key leadership role responsible for driving business growth, developing a strong team, and delivering exceptional member/client service within the community. Position Overview The Branch Manager is a hands-on leader with deep expertise in financial services and a passion for team development, operational excellence, and community engagement. This individual will lead by example, foster strong relationships, and drive both business development and service excellence. Key Responsibilities Business Growth & Community Development Drive profitable branch growth through active community engagement and business development initiatives Develop and implement marketing plans to increase membership, lending, and deposit growth Represent the organization at community and networking events Leadership & Team Development Lead, mentor, and coach a team to deliver high levels of service and performance Facilitate training sessions focused on sales, service, and product knowledge Promote a culture of collaboration, accountability, and continuous improvement Operations & Performance Management Oversee day-to-day branch operations, ensuring compliance with policies and procedures Optimize staffing, resources, and workflows to enhance efficiency and service delivery Monitor and manage branch performance, including financial results and operational metrics Lending & Financial Oversight Review financial statements and credit documentation to approve or recommend lending decisions Oversee retail lending activities including mortgages, lines of credit, and personal loans Identify opportunities for commercial lending and refer as appropriate Staffing & Culture Participate in hiring, performance management, and employee development Foster a positive, professional, and service-oriented team environment Address operational challenges and support continuous improvement initiatives Qualifications Education & Experience Minimum 5 years of senior branch management experience within a financial institution At least 2 years of external business development experience Minimum 2 years of retail lending experience Post-secondary education in finance, business, or a related field (or equivalent experience) Technical Knowledge Strong understanding of financial services operations, lending practices, and branch management Ability to analyze financial statements and make sound business decisions Knowledge of business development strategies and market growth techniques Core Competencies Proven leadership and team development skills Strong communication and relationship-building abilities Effective problem-solving and conflict resolution skills Ability to manage multiple priorities in a fast-paced environment Results-driven, adaptable, and collaborative mindset Compensation & Benefits Salary range: $85k – $98k Structured salary progression with regular increases Comprehensive benefits package, including: 13% monthly employer contributions to RRSP Generous paid time off and health days including 3 weeks holiday, 12 health days and floater days Extended health and wellness coverage Professional development and learning support Work Environment Collaborative, team-oriented culture Strong emphasis on community involvement and relationship-building Opportunity to make a meaningful impact in a growing organization Balanced work environment with a focus on employee well-being