Bilingual Spanish Customer Support Specialist - Remote (Allen, TX) at Experian — NeverHard

Job Description Experian Customer Care organization's purpose is to support our ever-growing population of customers by providing top-notch customer service and technical support assistance. We unlock the power of data to help create opportunities for consumers, businesses, and society during life's big moments – from buying a home or car, to sending a child to college, to growing a business exponentially. You are passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes. The Customer Care Specialists will report to a Customer Care Supervisor and work remotely in Allen, TX. You will: Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions to help consumers improve their creditworthiness. Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections. Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area. Handle escalated customer issues.