Bilingual Portuguese Call Center Representative at MCI Careers — NeverHard

Job DescriptionJob Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We’re hiring Bilingual Call Center Representatives to provide outstanding support in both English and Portuguese. If you’re fluent in both languages and enjoy helping people, we want to hear from you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: Handle inbound and outbound calls in English and Portuguese. Translate and communicate clearly across both languages. Assist customers with billing, account updates, and general inquiries. Maintain accurate and detailed records of customer interactions. Escalate complex issues to the appropriate department. Follow company policies and procedures for customer interactions. Meet daily and monthly performance goals. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older. High school diploma or GED required. Bilingual fluency in English and Portuguese is mandatory. Excellent listening and interpersonal skills. Ability to work flexible shifts, including weekends and holidays. Strong attention to detail and organizational skills. Prior experience in a bilingual customer service role is preferred.