AV/VC Technologist at University of New Brunswick — NeverHard

Fredericton, NB Information Technology Experienced Full-time $54,614 - $70,998 / year Competition Number: #044-26.27 Benefits Health Insurance Dental Insurance Paid Time Off Pension plan Life Insurance Disability Insurance Employee Assistance Program Tuition Aid Wellness Programs Closing Date: July 10, 2026 at 4:00 PM Information Technology Services (ITS) ITS provides UNB with professional information and communication technology services, leadership, and expertise to ensure the UNB community can achieve its goals with the support of the best technologies of today and advances of tomorrow. The AV & VC Support Unit delivers enterprise operational support in planning, design, specification, purchasing, installation, programming, inventory documentation, and support for classroom, teaching spaces, meeting spaces, and audio-visual technology throughout the University. WHAT WE OFFER Full-time | 1-Year Term | Fredericton | On-Campus Standard Work Hours: Mon - Fri | 7:45 am - 4:00 pm | 36.25 hours per week Salary Range: $54,614 - $70,998 per annum YOUR FOCUS Reporting to the Director, Client Services, the AV/VC Technologist is responsible for the day-to-day operational health, stability, and reliability of UNB's enterprise-wide AV/VC environment across supported classroom, learning, administration, and research spaces, digital displays and other related AV/VC activities as they arise. In addition, the AV/VC Technologist also provides tier 2 support incidents, problems and requests. Install, configure, deploy, upgrade and support AV/VC equipment and services in teaching, learning, research and meeting spaces across UNB. Prepare, deploy, configure, document, maintain, troubleshoot, replace and provide operational support for AV/VC systems and related technologies. Prepare and stage equipment; coordinate technology replacements and room upgrades; decommission legacy equipment; and prepare assets for disposal or e-waste processing in line with UNB procedures. Receive and manage audio-visual equipment; maintain inventory records and update the equipment database using UNB-approved systems. Document and track issues, troubleshooting steps and resolutions in shared web-based ticketing systems. Develop and maintain classroom support materials, including signage and instructional documentation. Maintain accurate inventory and room attributes in UNB systems; track classroom upgrades and new installations. Complete bi-annual audits of AV/VC equipment and services across applicable UNB spaces. Provide technical support and consultation for AV/VC systems; troubleshoot classroom videoconferencing and related technologies via phone, email and in-person support. Escalate and resolve classroom and meeting space technology issues and equipment repairs; track incidents, troubleshooting activities, resolutions and updates in the UNB ticketing system. Maintain and refresh software images on classroom computers to ensure reliable performance, security and consistent system configurations. Assist with hiring, onboarding, training and skills development when student staff are assigned to the AV/VC team. Assign and prioritize work based on skill levels; monitor work quality and professionalism in client interactions; provide guidance and operational support. Contribute to team performance; demonstrate a positive attitude, initiative and professionalism; share ideas; and participate in departmental and university activities. Participate in team projects and complete independent projects on time and to a high standard. WHAT YOU BRING Diploma in a technology field 3 years related technology work experience Additional Strengths Experience troubleshooting Windows, Macintosh and Linux operating systems Excellent customer service skills Must be able to work independently or as part of a team. Must be willing to work occasional overtime, participate in regular after hours on-call or have hours adjusted Participation in after-hours emergency response if available Ability to prioritize work, apply evolving departmental standards and meet deadlines. Ability to adapt to changes in work and technical environments Exercises initiative to independently learn new technologies Share Look for yourself Photo Gallery A little bit about us University of New Brunswick The University of New Brunswick employs more than 3,200 full- and part-time staff, including faculty, support staff and students. UNB values people and we have proudly been named as one of Canada's Top 100 Employers for 2026. UNB is situated on the unceded territory of the Wolastoqiyik and Mi'kmaq peoples along the banks of the beautiful and bountiful Wolastoq river, a region recognized worldwide for its natural beauty. UNB is a comprehensive university with a long history of excellence in teaching and research. Are you interested? Work With Us WHY CHOOSE UNB? UNB offers a large variety of benefits for employees, including a full pension, a minimum of three weeks of vacation annually, the Employee and Family Assistance Program (EFAP), and dental, life, and health insurance. PROFESSIONAL & TECHNICAL STAFF UNION (PTSU) This position is part of the PSAC, Local 60551 employee group and falls under the PTSU Collective Agreement. COMMITMENT TO EQUITY, DIVERSITY & INCLUSION The University of New Brunswick and PSAC/PTSU Local 60551 are committed to employment equity and fostering diversity within our community and developing an inclusive workplace that reflects the richness of the broader community that we serve. The University welcomes and encourages applications from all qualified individuals who will help us achieve our goals, including women, visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, gender identity or gender expression. Preference will be given to Canadian citizens and permanent residents of Canada. We thank all who apply; however, only those selected for an interview will be contacted.