AV Customer Service Associate at Resideo — NeverHard

The Customer Care Associate II, reporting to the Customer Care Supervisor, is responsible for providing outstanding customer service while managing a wider range of customer inquiries independently. This role is ideal for a motivated and experienced individual who is confident in handling more complex customer situations. Working in a fast-paced and goal-driven environment, the candidate must demonstrate accountability for achieving results. The Customer Care Associate II consistently uses sound judgment, pays close attention to detail, and follows through on tasks to ensure a high-quality customer experience. **JOB DUTIES** + Support a range of customer needs including order placement, returns, account updates, website login assistance, and order tracking; resolve routine to moderately complex issues using established procedures and sound judgment. + Maintain accurate, well-documented case records in Salesforce and related systems, ensuring data integrity and clear tracking of customer interactions. + Execute tasks with a high level of accuracy and attention to detail while following established processes and identifying opportunities for efficiency. + Recognize recurring issues or trends and escalate as needed, providing clear documentation to support timely resolution. + Demonstrate proficiency with core systems and tools, including email platforms, web-based applications, and data entry systems. + Collaborate with team members and partner with other departments to support customer needs while effectively managing workload priorities in a structured environment. + Consistently meet performance expectations, including KPIs, quality standards, and schedule adherence. **MUST HAVE** + High School diploma or equivalent + Strong verbal and written communication skills + 1-2 Years Customer Service + 1-2 Years relevant industry experience **WE VALUE** + Experience using Microsoft Office Products + P21 or SAP Experience + Salesforce Experience + French speaking preferred \#LI-DJ1 \#LI-HYBRID Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin-off is currently targeted for completion in the second half of 2026, subject to customary conditions. Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at http://www.resideo.com/. At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the https://www.resideo.com/us/en/-/media/Resideo/Files/Corporate/Resideo%20%20-%20Recruitment%20Privacy%20Notice.pdf?rv=6d871e71bfa24982b181c92fda232b7a. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.