Automotive Operations Specialist at MSX International — NeverHard

Job Description Operations Specialist (Field Performance) Location: Mahwah, NJ Salary + Bonus + Monthly Vehicle Allowance Field Based | Travel up to 80% Position Overview MSX International is looking for an Operations Specialist to support automotive dealerships in improving service operations, customer experience, and overall performance. This role works directly with dealership teams to identify improvement opportunities, provide coaching, implement best practices, and help achieve business objectives. Key Responsibilities: Assess dealership service operations and identify opportunities to improve efficiency and performance. Coach and support dealership staff on customer service, sales techniques, and operational best practices. Partner with dealership leadership to develop and implement improvement plans. Monitor progress and provide ongoing guidance to help dealerships achieve performance goals. Document observations, actions taken, and recommendations following dealership visits. Track and analyze key performance metrics to measure success and identify areas for improvement. Promote best practices that enhance customer satisfaction, business results, and operational effectiveness. Build strong relationships with dealership personnel and influence positive change. This position offers the opportunity to make a direct impact on dealership performance, customer satisfaction, and business growth through coaching, consulting, and operational support.