Associate Vice President, Distribution and Colleague Enablement, Wealth Contact Centre at TD — NeverHard

Work Location Markham, Ontario, Canada Hours 37.5 Line Of Business TD Wealth Pay Details $155,000 - $215,000 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description Department Overview At TD, the Wealth Contact Center (WCC) operates within TD Wealth and is focused on delivering investment servicing, trading support, financial planning, and wealth advice through remote and digital channels. WCC plays a critical role in enabling clients to manage, grow, and protect their wealth by providing access to self‑directed investing, licensed investment advice, and financial planning support. Internally, WCC is comprised of several specialized lines of business and support functions, including Direct Investing, Easy Trade, Investment Advice Centre (IAC), Money‑In Advice, U.S. Wealth support, the Wealth Information Centre (WIC), Second Level Support, and operational effectiveness teams. These groups work closely with Wealth partners, branch networks, operations teams, compliance, risk, and technology stakeholders to deliver a seamless and compliant client experience. WCC Responsibilities Self‑directed investing and trading support Investment account opening, onboarding, and servicing Mutual fund and Guaranteed Investment Certificate (GIC) support Licensed investment advice and portfolio reviews Financial planning through virtual planning teams Wealth‑related inquiries, escalations, and specialized support for branch and wealth partners Administrative support for high‑net‑worth and U.S. Wealth clients Lead a modern, AI‑enabled Wealth Contact Centre that drives client growth, advice quality, and operational excellence Execute the Money‑In‑Advice, Direct Investing strategies align to Wealth and CPB priorities; translate into clear operating plans and measurable outcomes Drive AI‑enabled contact center modernization, embedding AI tools (e.g., assistive guidance, automation, analytics) into colleague workflows to enhance productivity and client experience Deliver net‑new business through strong conversion, advice‑led conversations Lead sales effectiveness and coaching discipline, leveraging AI insights and call analytics Strengthen talent capability and change adoption, equipping teams to operate effectively in an AI‑enabled, digital‑first environment Lead strategies and performance for Colleague enablement, New hire onboarding and Second‑level Support teams (resource, mitigation, EBS, WIC, Fraud etc.) Directly responsible for ~10 direct reports; Indirect span of control ~ 500 Key Shared Accountabilities Partner with Wealth, Technology to deliver an integrated, AI‑enabled end‑to‑end Wealth delivery model Support AWS enablement & implementation, ensuring seamless transition, stability, and realization of business value Co‑lead execution of the Money‑In‑Advice strategy, aligning priorities, operating plans, and performance outcomes across CPB and Wealth Partner with Technology and Transformation teams to deliver AWS (Amazon Connect) implementation, ensuring alignment to business needs, adoption, and value realization Collaborate on AI‑enabled capability deployment (assist tools, automation, analytics), embedding into workflows to drive colleague effectiveness and client experience Align with Workforce Management and S&E to integrate digital, AI, and channel demand planning into capacity and service delivery models Partner with Risk, Compliance, and Legal to evolve governance frameworks for AI‑enabled advice, ensuring adherence to regulatory and conduct standards Collaborate with HR, L&D, and Talent teams to build future‑ready colleague capability, supporting upskilling and change adoption for AI‑enabled environments Leader Profile Run a customer‑focused channel delivering legendary customer experiences Build and sustain a performance‑based, inclusive culture grounded in fairness and consistency Demonstrate sound judgment and decisiveness, balancing speed, simplicity, and risk Role‑model accountability, ownership, and continuous improvement Lead change with clarity and resilience, reinforcing expectations through action Promote and cultivate a positive working environment that inspires innovation, creativity, teamwork and strong strategic partnerships Recruit, develop and retain top talent for TD through development and execution of a robust talent strategy Proven ability in leveraging business acumen and expertise to develop and deploy a vision and align others to that vision Maintain our culture of risk management and control Proven experience in managing complexity and navigating ambiguity Strong understanding of measurement and metrics driving business outcomes Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr