Associate Director, Operations at Queen's University — NeverHard

Reporting to the Executive Director, PGP, and working closely with the Academic Directors and Program Directors, the Associate Director, Operations is responsible for the overall academic operations of the PGP department. This role is responsible for implementing the PGP strategic vision and ensuring performance and operational standards are met. The Associate Director, Operations is responsible for leading a team of staff in delivering and enhancing the high level of customer service that has contributed to the success of these programs, which includes overseeing the administrative and logistical functions required to run a customer service focused organization. The incumbent will develop and implement systems, standard operating procedures, and policies for the efficient and effective running of PGP programs. The Associate Director, Operations will take a leadership role within the Smith School of Business by creating strong relationships among several departments within the organization to ensure a smooth overall execution of our programs as it relates to program delivery. The Associate Director, Operations will establish best practices by developing, recommending, and implementing systems and procedures for the efficient and effective running of all professional graduate programs at Smith School of Business. This position works closely with Program Directors to ensure that staff supports the high academic and business standards expected of a world leading graduate business school. The Associate Director, Operations’ responsibilities include activity and priority planning and coordination, policy and procedure analysis and adaptation, staff supervision and human resources functions, and communications and information management. This position also involves responsibility for the planning, coordination and implementation of special projects or functions that are integral to improving the operation of the department. It is expected the Associate Director, Operations would constantly seek to improve the overall efficiency and effectiveness of the academic operations. #J-18808-Ljbffr