Assistant Service Manager — Xiaomi Regional Service at СЯОМИ ТЕХНОЛОДЖИС КАЗАХСТАН — NeverHard

Responsibilities: Support the Service Manager in managing the local after-sales service network and service providers, with knowledge of Kazakhstan’s service system and consumer protection requirements. Support after-sales spare parts operations , including import/export, customs clearance, demand forecasting, and supply coordination. Support basic technical service, warehouse, and logistics operations , and coordinate with local service providers. Manage processes related to scrapped products and secondary sales products , ensuring compliance with local requirements. Prepare, collect, and follow up on monthly service provider payment documents and ensure timely payment completion. Support document translation, reporting, data collection, and other daily service management tasks. Complete other tasks assigned by the Service Manager and support regional after-sales projects as required. Requirements: 2+ years of experience in after-sales service, consumer electronics, or a related field; mobile phone industry experience is preferred. Good understanding of local service operations, spare parts, warehouse, and service provider management in Kazakhstan. Fluent Russian and working-level English. Strong coordination, communication, and organizational skills. Willingness to travel within the CIS region as required.