Assistant Director Fairmont Gold Full-time at FAIRMONT — NeverHard

Job Description What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Discounted food & beverage offerings at our Vancouver sister properties Opportunity to develop your talent and grow within your property and across the world! Complimentary meals through our colleague dining program (taxes apply) Complimentary dry cleaning of business attire Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision, and complimentary counseling, wellness sessions, financial and family planning through LifeWorks Access to our company-matched Defined Contribution Pension Plan (DCPP) Opportunity to develop your talent through coaching and our Leadership Mentoring Programs Competitive Salary starting at $69,600 What you will be doing: Manage F&B Service : Communicate opportunities to enhance Food and beverage offerings with Executive Chef and Director, Fairmont Gold. Share guest feedback and assist in determining the Fairmont Gold Lounge menu, manage food costs, ordering, and presentation. Operational Management : Manage daily operations of Fairmont Gold, overseeing Guest Services and Lounge operations. Exceptional Service : Consistently provide professional, friendly, and engaging service to ensure an unforgettable experience for Fairmont Gold guests. Leadership : Lead, manage and inspire the Fairmont Gold team, to continuously elevate their service and offerings to an exceptional level. Conduct coaching and performance management where required. Training & Onboarding : Oversee onboarding of new colleagues to ensure required training is completed to the highest level. Assist with executing ongoing training opportunities for the team to enhance service levels. Standards Adherence : Manage daily operation to ensure full compliance with Fairmont Gold standards and operating procedures, while striving to align service and offerings with Forbes 5 Star standards. Revenue Optimization : Work closely with Front Office team to execute strategies to maximize revenue opportunities through daily management of the upsell program. Continuous Elevation : Identify and develop existing policies and procedures to enhance the guest experience, keeping our services ahead of industry trends Performance Metrics : Lead the Fairmont Gold team in achieving exceptional results on key performance indicators (KPIs) including Fairmont Gold Revenue, Average Daily Rate (ADR), Labor Management, Employee Engagement Score (EES), TrustYou ratings, Leading Quality Assurance (LQA) scores, and Forbes ratings. Guest Concern Resolution : Handle Fairmont Gold guest concerns in a proactive manner, ensuring that all issues are logged, followed up on, and brought to a swift and satisfactory resolution. Collaboration : Liaise with the Front Office and Housekeeping teams to ensure a seamless arrival and departure process for Fairmont Gold guests. Manage Fairmont Gold inventory effectively and collaborate on initiatives to deliver five-star service consistently. Department Management : Conduct regularly scheduled departmental meetings and support the Director, Fairmont Gold in various areas, including forecasting, scheduling, payroll, purchasing, and recruitment. Oversee training and Onboarding of new team members.