AI Strategy & Transformation Lead at The Onset — NeverHard

Job Description AI Strategy & Transformation Lead Sydney | Hybrid 3 days onsite | Enterprise AI, Product & Business Transformation My Client is one of Australia’s most recognised consumer and digital services brands, operating at the intersection of personalisation, commerce, operations, logistics, customer experience, and government-connected systems. Behind the scenes sits a complex ecosystem spanning digital platforms, operations, customer support, payments, legal and compliance workflows, operational tooling, marketing automation, integrations, and enterprise systems across the broader group environment. As AI rapidly reshapes how businesses operate, they are investing in the next phase of enterprise AI capability, operational transformation, workflow automation, and intelligent systems adoption. This is a newly created strategic leadership role designed to help define and operationalise that future. The Opportunity We are looking for an AI Strategy & Transformation Lead to help shape and drive the enterprise AI strategy across the business and the broader group ecosystem. This role will partner closely with executive leadership, and the Chief Strategy Officer, to identify where AI can create meaningful commercial, operational, and customer value across the business. We are looking for someone who can: Define and drive the enterprise AI strategy and roadmap across the business Identify and implement practical AI opportunities across operations, customer experience, and internal workflows Evaluate AI platforms, tooling, and vendors while establishing governance and safe adoption frameworks Lead AI experimentation, rollout, and capability uplift across the organisation You will have the opportunity to: Shape the AI transformation strategy of a highly recognisable Australian business Work directly with executive leadership on future-state operating models and technology initiatives Modernise workflows, systems, and operations through practical AI adoption Create measurable commercial and operational impact while helping future-proof the organisation Ideal Experience Experience leading or contributing to enterprise AI transformation initiatives Strong understanding of modern AI tooling and platforms including OpenAI, Anthropic, Gemini,Copilot etc, orchestration tooling, and enterprise AI ecosystems Experience evaluating AI vendors, enterprise tooling, or transformation programs Ability to identify practical business applications of AI beyond hype-driven use cases Experience balancing innovation with governance, risk, compliance, and operational scalability Strong stakeholder management capability across executive, operational, and technical teams Ability to work through ambiguity and shape future-state strategy Experience leading discovery, experimentation, pilot programs, and transformation initiatives Strong communication skills with the ability to simplify complex technical concepts for non-technical stakeholders Commercially minded with strong judgment around prioritisation, ROI, and operational impact Bonus Experience Government-connected, regulated, or enterprise operational environments AI governance or responsible AI frameworks Workflow automation or intelligent operations programs SaaS, platform, or operational systems experience Marketplace or multi-sided platform environments Exposure to data, reporting, automation, or enterprise integration ecosystems Consulting or enterprise advisory backgrounds What’s on Offer Newly created strategic transformation role High visibility across executive leadership Opportunity to shape enterprise AI direction Broad cross-functional exposure across the group ecosystem Hybrid Sydney working model Significant long-term growth opportunity Collaborative and innovation-focused environment Competitive salary package circa $200K–$250K + Super depending on experience and capability