Account Analyst at Manpower — NeverHard

Our client, a leading organization in the insurance and financial services industry, is seeking a Call Centre Billing Representative to join their team. Job Title: Billing Representative (Call Center ) Location: Markham, ON Pay Range: 19.56 per hour Working hours: Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm Rotation shift What's the Job? Handle approximately 50 inbound calls per day, providing professional and empathetic customer service Investigate and resolve billing discrepancies collaboratively with insurance partners and underwriters Act as a company ambassador by supporting inbound billing inquiries with clarity and professionalism Communicate effectively via telephone and email, ensuring customer issues are resolved efficiently Gather relevant information systematically to facilitate seamless customer interactions and follow-up What's Needed? 1-2 years of experience in a contact center environment, preferably within insurance or banking industries Ability to multitask effectively in a fast-paced setting Quick adaptability to evolving work environments and processes Professional telephone and email etiquette with strong communication skills Proficiency in Word, Excel, and various web-based applications What's in it for me? Opportunity to work in a dynamic and supportive team environment Develop valuable customer service and problem-solving skills Gain experience in the insurance and financial services sector Work in a role that values reliability and professionalism Potential for growth within a reputable organization If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.