Account Analyst at Leap Recruitment Partners — NeverHard

Job Description Job title: Account Analyst Role type: 6 months contract role with the potential to go long term Shift: Rotational shift - Monday to Friday (8am to 8pm) and Saturday is fixed hours - 8:30am to 4:30pm Training period is for 2 to 3 weeks potentially longer if more training is needed, and the training period is fully onsite. After that it is a 50% hybrid role. Pay rate: $19.15/hour. No benefits while on contract period Location: Markham, ON Leap Recruitment Partners is proud to represent a premier leader in the Canadian insurance and financial services landscape. Our client is recognized for its commitment to service excellence and innovation, and we are currently seeking a motivated professional to join their high-performing Billing Operations team. The Role: Are you a solution-oriented communicator who thrives in a dynamic, collaborative environment? In this essential role, you will act as a primary point of contact for billing inquiries, providing exceptional support to both policyholders and internal advisors. You will serve as a brand ambassador, ensuring that every interaction is handled with the highest level of professionalism, empathy, and efficiency. Job Summary: Call Centre Billing Representative, handling approximately 50 inbound calls per day Key Responsibilities: Provide "brilliant" customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters Act as Company Ambassador in supporting inbound billing inquiries Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues Interpret and identify the customer’s needs and respond appropriately and professionally Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry Take ownership of customer relations through service and commitment to follow through Qualifications: 1-2 years’ experience in a contact center environment preferably within insurance/banking industry Ability to multi-task in a fast-paced setting Quick to adapt to an evolving surrounding Professional telephone/email skills and etiquette. Proficiency in word processing, excel and various web-based programs/Windows applications Clear and concise supportive communication and interpersonal skills Analyze and resolve customer concerns (problem solving skills) Attendance and punctuality are imperative Flexible to work in rotating shifts Hours of Operation: Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm Shifts will fluctuate within these Call Centre hours Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays 8:30am to 4:30pm Required to work in office in alignment with the the company's Charter and Operational needs. At Leap we are an Equal Opportunity and Affirmative Action Employer. That means all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Leap will not tolerate any discrimination or harassment based on any of these characteristics. Leap encourages applicants of all ages.