Facilities Assistant

Classification & Regular Hours
Hours per Week: 35
Salary Grade: Level N
Please note, this is an 8 month temporary full time contract opportunity.
Secondments are Welcome
Click here for more details on secondment opportunities.
About Western
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us
The Facilities team is responsible for providing high quality facilities and services to the Ivey Community including faculty, staff and students to support the effective operations of a world-class business school. The team assists each other as required to meet goals, deadlines and to provide coverage in all areas.
Responsibilities
The Facilities Assistant supports the facilities and operations services requirements of the faculty, staff and students at the Ivey Business School, in collaboration with the Faculties Manager and a second Facilities Assistant in the Facilities and Services department at Ivey. The Facilities Assistant receives, reviews and coordinates requests for classroom, event spaces, and breakout rooms in conjunction with an integrated building security system that is programmed to meet the School’s requirements to provide access to facilities when rooms are booked, ensuring access is not granted at other times to reduce maintenance costs and increase security. The Facilities Assistant participates in the activities of the Facilities team involved with coordinating high quality services to the community.
Qualifications
Education:
2-year community college diploma in Business Management/Administration; University degree preferred
Experience:
2 years of experience providing customer service in a business office or service-oriented environment; experience in an academic environment
Knowledge, Skills & Abilities:
Knowledge of facilities management and building maintenance processes and procedures
Basic proficiency required in Microsoft Office (Word, Excel, Outlook) and with databases programs, with the ability to learn new applications
Familiarity with software applications used by Western - e.g. e-mail, calendars, Mustang Market, Salesforce, Microsoft Teams
Strong attention to detail with the ability to multi-task, meet deadlines and maintain an organized and effective personal work environment
Adapts readily and effectively to changing priorities and demands in a fast-paced department and working in an open concept environment with frequent interruptions
Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
Demonstrated ability take initiative, work independently, follow through on work assignments with minimal supervision, and knowing when to escalate issues to supervisor
Ability to apply active listening to hear and understand the complete message being communicated
Personable and courteous in working relationships with colleagues, students and the public
Ability to demonstrate patience and focus to complete detailed administrative tasks
Ability to interact professionally with students, staff, faculty, and other members of the University community
Ability to work independently and effectively as a member of the team to achieve departmental goals
Ability to maintain a positive, outgoing attitude with genuine customer service orientation
Demonstrated ability to apply creativity and resourcefulness to daily work
Competency to maintain confidentiality and treat sensitive information with discretion
Ability to establish rapport with people from diverse backgrounds
Familiarity with Western policies and procedures and Ivey programs is preferred
Union Statement
Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.
Western Values Diversity
The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.
Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.
Please Note:
This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.