Hotel Manager

Job Description
Reporting to the General Manager, the Hotel Manager assists in the planning and directing of the entire operation of the hotel. You will be responsible for ensuring guest expectations are consistently exceeded, deliver superior operating performance, provide ownership a return on their investment, and inspire an open and innovative learning environment for all of our Colleagues and Leaders to allow them to reach their full potential. Operations that directly report to this position include: Front Office, Housekeeping, Food & Beverage, Engineering and Security. More specifically, the Hotel Manager will:
Be a champion for Fairmont Waterfront's Culture, Vision, Mission and Values
Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Core Standards, Luxury Service Essentials and LQA and Forbes Standards at all times
Ensure the smooth operation and co-ordination of the operating departments through their respective Department Heads, responding to forecasted business levels
Participate actively in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget and Marketing & Sales Plan
Closely involved in the strategic planning and ongoing development of the hotel, including revenue forecasting, labour management planning, ensuring the delivery of the hotel’s CSR and ESG commitments, overseeing the health, safety and security of our guests and colleagues.
Lead and support all departments in the achievement of their financial and operational targets through effective organizational development, operational policy and procedural implementation and evaluation and implementation of timely and effective colleague training activities
Celebrate and uphold Fairmont Waterfront’s renowned inclusive work culture; implement diverse and equitable work practices and policies with enthusiasm
Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible luxury service experience to our guests
Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
Monitor and provide timely action on staffing levels to achieve departmental productivity targets
Coordinate the planning and implementation of hotel capital and improvement projects
Ensure all stakeholders comply to Hotel operating controls
Responsible for guest relations and for handling guest response alerts within the required timelines
Actively involved in the recruitment process of leadership positions within the operating departments
Update and ensure timely awareness of the hotel’s business continuity plan, as well as its emergency and crisis management plans
Adhere to and promote all Company Health & Safety policies and procedures to ensure a safe work environment
Function as a key member of the hotel Executive Committee and leadership team. Assume the responsibilities of the General Manager in their absence
Other duties as assigned