VIP Concierge at FAIRMONT — NeverHard

Job Description As a VIP Concierge, you will deliver exceptional, personalized luxury service for our most valued guests from pre-arrival through post-departure. Acting as the primary point of contact throughout the guest journey, you will anticipate needs, coordinate bespoke experiences and create memorable moments while ensuring the highest standards of hospitality, discretion and guest satisfaction. This role is ideal for a hospitality professional who is passionate about building meaningful guest relationships and providing seamless, world-class service. This is a full-time, permanent position , starting as soon as possible. Pay Range: $26.25 per hour We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. Job Duties Include: Serve as the dedicated concierge and primary point of contact for VIP guests, delivering personalized luxury service throughout the guest journey. Build meaningful guest relationships by anticipating needs, preferences, and expectations to create memorable experiences. Coordinate customized itineraries, dining reservations, transportation, wellness services, activities, and special requests. Deliver seamless arrival, in-stay, and departure experiences, ensuring every detail exceeds guest expectations. Partner closely with hotel departments to execute guest arrangements flawlessly and maintain exceptional service standards. Manage guest communications, requests, and service recovery with professionalism, discretion, and attention to detail. Act as a Lobby Ambassador, warmly welcoming guests, enhancing the overall resort experience, and fostering long-term guest loyalty. As a VIP Concierge, you will take ownership of the entire guest experience, working across various areas of the hotel, including Front Office, Concierge, Fairmont Gold, and Lobby Ambassador, to ensure a seamless and personalized experience for every guest.