Internal Advisor at Calgary Honda — NeverHard

Join Canada’s Largest Automotive Group If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed. Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC. With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve. Discover how you can build your career with Dilawri Position Overview XX is actively searching for an Internal Service Advisor to join the team at Dilawri Group! Primary Duties and Responsibilities · Effectively interact with technicians and other relevant departments to ensure the smooth flow of operations within the dealership. · Prepare accurate Repair Order (RO) ensuring all important information such as customer details, vehicle identification, service requirements, costs, and repair time are properly recorded. · Provide accurate estimates for repair and maintenance services including costs and completion time. · Process and maintain accurate documentation of invoices, service appointments, repair orders, warranty claims, and customer service agreements. · Coordinate with relevant departments to execute repairs and other maintenance tasks, as well as to ensure availability of needed inventory for automotive service work. · Coordinate with third-party vendors for sourcing parts, scheduling services, and ensuring timely delivery of vehicles/parts/materials. · Collaborate with customer facing service advisors to address customer needs, issues, and inquiries to ensure high customer satisfaction. · Ensure that the work assigned are adhering to policies on vehicle care and maintaining to the dealership standards. · Ensure regular updates are made to relevant advisors/managers) about service priorities, repair progress, and scheduling changes. Qualifications Required Must have a minimum of 2 years Internal Service Advising experience in a dealership environment. The right candidate will possess clear written and oral communication and a focus on excellent customer service. Must be able to interpret customers’ descriptions of their vehicle problems and translate into clear instructions for the technicians. Excellent organizational skills and an ability to effectively prioritize tasks. Good understanding of the brand, maintenance and aftermarket warranty requirements. Must be technical proficient in preparing accurate Repair Order's (RO) and maintenance estimate. Must be computer literate with an ability to use a variety of programs and be a fast learner. You have a growth mindset and are continuously innovating and developing your skills. You thrive in an environment that supports collaboration and respect. You are passionate about making a difference. You are honest, trustworthy and care about providing the best possible customer experience. About Dilawri In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include: · Discounted employee vehicle purchase program · Job-specific coaching & training programs · Comprehensive health & dental plans · Employee wellness & assistance programs · Employee social events Build your career with a team that is driven by excellence, integrity and innovation. Discover Dilawri.