Service manager at GoSecure — NeverHard

Job DescriptionJob Description GoSecure is recognized as a leader and innovator in cybersecurity solutions. The company is the first and only to integrate an Endpoint and Network threat detection platform, Managed Detection and Response services, and Cloud/SaaS delivery. Together, these capabilities provide the most effective response to the increased sophistication of continuously evolving malware and malicious insiders that target people, processes, and systems. With focus on innovation quality, integrity, and respect, GoSecure has become the trusted provider of cybersecurity products and services to organizations of all sizes, across all industries globally. To learn more, please visit:https://www.gosecure.net. GoSecure offers a creative and challenging work environment, a competitive benefit package, and a great atmosphere to foster career growth. Come put your career on the leading edge and bring your talents to a much sought-after high growth opportunity in technology- GoSecure! GoSecure is an Equal Opportunity Employer committed to hiring a diverse work team (EEO/AA). Summary We are looking for service managers to join our Project Management Office team. Service managers work alongside IT security professionals to help manage customers, quality, budget and efforts associated with projects related to all our professional services. The candidate will mostly assist in delivering GoSecure’s services within the agreed upon duration, scope and constraints while managing stakeholders’ expectations and objectives. Duties and responsibilities Client Relationship Management Provide post-sales customer service and act as the primary point of contact for clients throughout the engagement. Build and maintain strong client relationships to ensure a positive customer experience. Advocate for customer requests and issues across departments and facilitate timely resolution. Ensure client expectations are clearly understood, communicated, and managed. Address client concerns, issues, and escalations in a timely and professional manner. Identify opportunities for service enhancements and follow-on consulting engagements. Project Delivery Management