Service Advisor at Nanaimo Honda — NeverHard

Job DescriptionJob Description The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Primary Duties and Responsibilities: • Efficiently help customers (internal and external) with the highest level of service • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules. • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. Process warranty claims with Honda Canada and or insurance company • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system • To service all allocated sales inquiries in a prompt and effective fashion • Prepare a detailed and accurate estimate on the cost of labour and parts • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation • Communicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehicles Qualifications: • Previous Two (2) years of experience in an Automotive Service Advisor role • A proven track of success in automotive industry • Excellent interpersonal and relationship-building skills • Excellent written and oral communication skills • Excellent customer service skills with the desire to exceed expectations • Ability to effectively respond to and meet the needs of a diverse client base • PBS software experience preferred • Valid Class 5 driver's license with a clean driver’s abstract Benefits: As part of Nanaimo Honda's culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do; people who do not only attain their personal and collective goals, but live and work to their full potential. Industry leading compensation package $60,000-$120,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP program • The ability to grow within an expanding dealership • A healthy and safe work environment • Ongoing training through Honda Canada Job Types: Full-time, Permanent Benefits: • Company events • Dental care • Disability insurance • Extended health care • Life insurance • Vision care Experience: • service advisor: 2 years (required) Location: • Nanaimo, BC V9T 3L2 (preferred) Work Location: In person