Burnside Brewing - Supervisor at East Side Alley Tap Room & Cold Beer Store at A Bell Group of Companies — NeverHard

Position Overview The Taproom Supervisor / Key Holder oversees the daily operations of the taproom, ensuring the space is clean, well-stocked, and running to standard. This role holds primary responsibility for staff scheduling, cash handling, inventory oversight, customer experience, and staff training, and acts as the on-site point person in the manager's absence. Key Responsibilities Daily Operations Supervise daily taproom activities, ensuring the space is clean and in proper working order Ensure all team members follow checklists so that duties are completed and standards are maintained Inspect and manage the merchandise area and beer fridge, ensuring stock is replenished, neat, and well-presented Cash Management Manage taproom cash, including completing cash deposits Ensure there’s a sufficient amount of coin/small bills for change Scheduling Build and manage the taproom staff schedule Cover sick days and vacation days as needed Create schedules that reasonably accommodate staff availability and approved time off Inventory & Stock Monitor taproom stock levels, including retail supplies, cleaning supplies, beer, outside products, and merchandise Provide Campbell with a weekly update on stock levels Flag any issues with low or running-out inventory as they arise Customer Experience Coordinate and manage customer requests and feedback Document customer complaints and compliments and report them to Campbell Communicate specific customer requests (merch items, kegs, special beer orders) to Campbell Training & Standards Train new staff and provide ongoing training for current staff Ensure all Standard Operating Procedures (SOPs) are followed and operations meet company standards Marketing & Events Support marketing and event initiatives on an occasional basis Represent the taproom at off-site activities such as beer festivals and brand activations