Customer Service Analyst 4-Support at Oracle — NeverHard

Job Description Responsibilities Read, write, and speak Brazilian Portuguese and English fluently to support customers and manage customer issues in both languages. Provide Brazilian Portuguese and English live verbal translation during customer calls, including manager calls and Severity 1 customer calls. Handle incoming customer work volume through channels such as My Oracle Support chats, OCI chats, My Oracle Support service requests, and phone callbacks. Provide post-sales, non-technica…