Order Management Coordinator at John Crane — NeverHard

Job Description The Order Management Coordinator will assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Interacts with customers via telephone and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls. Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials. Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements. Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay. Identifies returned materials and assists walk-in customers as required. Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data. Performs other duties as required.