Director, Front Office at FAIRMONT — NeverHard

Job Description Representing The Fairmont Banff Springs through excellence in guest service. Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at The Fairmont Banff Springs. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our teams of Front Office, Royal Service and Concierge to maximize operations and ensure exceptional guest service. Job Duties Include: Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following: Provide strategic leadership and operational oversight of the Front Desk, Royal Service, and Concierge teams, ensuring exceptional guest experiences and operational excellence. Develop, mentor, and empower a high-performing leadership team capable of serving as Managers on Duty and future hotel leaders. Drive guest satisfaction and loyalty through personalized service initiatives, including oversight of the Digital Concierge Program, Lobby Ambassador Program, and ALL Accor Live Limitless loyalty program. Achieve departmental and divisional financial objectives through effective labor management, expense control, revenue optimization, upselling initiatives, and support of RevPAR goals. Assist in the preparation and management of annual budgets, capital expenditures, labor forecasts, and operating expenses. Monitor operational, guest satisfaction, and financial performance metrics, implementing action plans to drive continuous improvement. Foster a culture of engagement, accountability, recognition, and professional development through recruitment, coaching, performance management, and succession planning. Maintain effective communication and collaboration across all hotel departments to ensure seamless operations and service delivery. Ensure compliance with all hotel, brand, health and safety, and regulatory requirements, including crisis management planning and emergency preparedness. Represent the Front Office Division in hotel-wide meetings, committees, and special projects, while supporting operational priorities and other duties as assigned.