Customer Support Specialist at TEKsystems — NeverHard

Job Description - Answer inbound phone calls, including customer initial and follow up calls and response team calls with professionalism and ability to follow customer specific exceptions where applicable. - Collect incident details - Communicate with customer contacts on and offsite - Notify ER Specialist (ERS) of any technical assistance needed by customer or response crew or self. - Document in ticketing system with data entry accuracy. (2nd phase after some training) - Communicate with res…