Import - Customer Service Agent at Expeditors — NeverHard

Job Description Scope of Position: Provide exceptional customer support for air import shipments, ensuring timely updates and resolution of service issues. Key Responsibilities: Act as the primary point of contact for customers regarding import shipments. Provide proactive status updates and respond to inquiries promptly. Coordinate with operations, carriers, and customs brokers to resolve service issues. Handle escalations and communicate solutions effectively. Maintain accurate records of cus…