NeverHard
Auto Collision CSR at CSN Collision — NeverHard
Auto Collision CSR at CSN Collision in Pickering, Durham region. View salary, required skills, and apply on NeverHard.
- Company
- CSN Collision
- Location
- Pickering, Durham region
- Type
- internship
Job DescriptionJob Description
AUTO COLLISION CUSTOMER SERVICE REPRESENTATIVE
The client service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR’s goal is to ascertain the customer’s needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.
PRIMARY OBJECTIVE OF THE ROLE
Process customers in person, on the phone and electronically in a professional manner.
Keep customers updated throughout the process, work with team members to get status updates to communicate to the customer.
Answer all inquiries and explain all insurance related processes and needs to customers.
Outline the customer touchpoints and follow through.
Ensures primary method for communication is acquired, and fol
This page requires JavaScript. Please enable it in your browser, or explore
neverhard.com for more information.