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Technical Support Analyst ( Level 1) at Talent To Hire Inc. — NeverHard
Technical Support Analyst ( Level 1) at Talent To Hire Inc. in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Talent To Hire Inc.
- Location
- Toronto, Ontario
- Type
- not_specified
Job DescriptionJob Description
Technology Support Analyst (Open)
About the Role
We’re looking for a
Technology Support Analyst
to join our
Wealth Systems
team. In this role, you’ll ensure the smooth operation of our
wealth management platforms
by providing exceptional technical support, resolving system issues, and maintaining system performance.
You’ll collaborate with cross-functional teams—development, infrastructure, and product—to troubleshoot problems, implement improvements, and support system upgrades. This is an exciting opportunity for someone who thrives in a
fast-paced, technical environment
and is passionate about solving complex challenges.
What You’ll Do
Provide timely and professional
technical support
for wealth management systems.
Diagnose, troubleshoot, and resolve
system and application issues using SQL and diagnostic tools.
Monitor
system performance to proactively detect and prevent potential issues.
Assist users in
incident submission
and maintain clear support documentation.
Collaborate with development and infrastructure teams to
resolve bugs
, deploy patches, and enhance system functionality.
Manage and prioritize support tickets through
ServiceNow
,
JIRA
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