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Senior Technical Support Analyst - Wealth Management at Talent To Hire Inc. — NeverHard
Senior Technical Support Analyst - Wealth Management at Talent To Hire Inc. in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Talent To Hire Inc.
- Location
- Toronto, Ontario
- Type
- not_specified
Job DescriptionJob Description
Sr. Technical Support Analyst – Wealth Systems
We are seeking a
Senior Technical Support Analyst
to provide expert support for
wealth management platforms
. This role involves troubleshooting applications, servers, and databases, analyzing data with
SQL
, and ensuring smooth platform operations.
Key Responsibilities:
Provide level 1 & 2 technical support for system functionality, integrations, and performance.
Troubleshoot and resolve application, server, and database issues.
Monitor system performance and implement preventive measures.
Manage support tickets using ServiceNow
or
JIRA
.
Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
Collaborate with development, infrastructure, and product teams to improve systems.
Assist with upgrades, patches, and updates.
Maintain documentation and knowledge base articles.
Provide guidance and training to users on system usage and incident reporting.
Qualifications:
Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
3+ years technical support experience working in financial or wealth management systems.
Experience with SQL, APIs, and support
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