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Food and Beverage - Restaurant Manager at Hornblower — NeverHard
Food and Beverage - Restaurant Manager at Hornblower in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Hornblower
- Location
- Toronto, Ontario
- Type
- full_time
Position Summary:
The successful Restaurant and Events Manager oversees front-of-the-house cruise execution to ensure consistently high levels of quality, service and customer satisfaction while maintaining a high level of profitability.
Duties and Responsibilities:
Cruise Execution
Manages front-of-the-house staff, including recruitment, training, coaching/discipline, and retention.
Rotates as shift manager on cruises and ensures adherence to procedures detailed in the Product Management Guide. This includes thorough pre-cruise preparation, adherence to cruise scripts, supervision of front-line staff, proper execution of food & beverage service, and entertainment.
Gathers pertinent cruise event details from the other departments to ensure special guest requests are fulfilled thereby ensuring complete guest satisfaction.
Conducts pre-cruise meetings and communicates to front-line staff all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures, etc.).
Ensures that staff and guests adhere to all safety standards and procedures.
Ensures that staff is trained and consistently follows and adheres to proper alcohol service guidelines thereb
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