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Guest Experience Ticket Operations Lead Casual 2026-029 at The Regina Exhibition Association Limited — NeverHard
Guest Experience Ticket Operations Lead Casual 2026-029 at The Regina Exhibition Association Limited in Regina, Regina region. View salary, required skills, and apply on NeverHard.
- Company
- The Regina Exhibition Association Limited
- Location
- Regina, Regina region
- Type
- full_time
Job DescriptionJob Description
THE OPPORTUNITY AWAITS YOU
REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.
Reporting to the Supervisor, Guest Experience & Ticket Operations, the Guest Experience Ticket Operations Representative Lead oversees event ticket service delivery at venues managed by Regina Exhibition Association Limited (REAL). This role ensures a friendly environment and guest safety by greeting patrons, addressing ticketing needs, scanning tickets, resolving issues, and upholding venue policies with professionalism.
The Lead must be attentive and empathetic, handling multiple guest concerns with expertise and the ability to escalate issues when necessary. A thorough understanding of all facets of operations across REAL venues is essential, including the ticketing system, event schedules, ticket packages, Box Office operations and locations, suite holder and VIP services, special ticket packages, gate scanning procedures, parking services, security protocols, first aid s
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