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SVP, BPO Contact Center Operations at TDS Global Solutions — NeverHard
SVP, BPO Contact Center Operations at TDS Global Solutions in Saint John, Saint John region. View salary, required skills, and apply on NeverHard.
- Company
- TDS Global Solutions
- Location
- Saint John, Saint John region
- Type
- part_time
Job DescriptionJob Description
Our Client is a rapidly growing customer experience and contact center organization, seeking an accomplished Senior Vice President of Operations to lead a large-scale business unit supporting enterprise clients across North America. This executive will play a critical role in shaping operational strategy, driving client success, improving organizational performance, and scaling operations for long-term growth. The ideal leader is highly commercial, operationally disciplined, client-facing, and experienced in leading large contact center environments with full P&L ownership.
Executive Client Leadership
Serve as the senior operational leader and strategic partner for key enterprise clients
Build and maintain executive-level client relationships focused on long-term growth and retention
Lead operational business reviews and performance discussions with stakeholders
Operational Leadership & Performance
Lead large-scale contact center operations across multiple teams and functions
Drive operational excellence through KPI management, workforce optimization, and process improvement initiatives
Establish scalable operational frameworks and performance standar
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