NeverHard
Tier 1 IT Helpdesk Support Specialist (Bilingual) at Infoya — NeverHard
Tier 1 IT Helpdesk Support Specialist (Bilingual) at Infoya in East York, Toronto. View salary, required skills, and apply on NeverHard.
- Company
- Infoya
- Location
- East York, Toronto
- Type
- full_time
Job DescriptionJob Description
We are seeking a motivated and customer-focused Bilingual Tier 1 IT Helpdesk Support Specialist (French/English) to join our IT team. Support Analysts serve as the primary point of contact for end-users encountering issues or seeking assistance. They respond to inquiries, provide guidance, and ensure that users receive prompt and accurate support. They communicate technical information in a clear and understandable manner, regardless of the user's technical expertise
Office Location:
Toronto
Employment Type:
Permanent
Role Type:
New position – current requirement
Work Arrangement:
Hybrid (2 days in office)
Key Responsibilities
Provide exceptional Customer service skills through Tier 1 support for software and hardware issues, including desktops, laptops, printers, peripherals, and mobile devices.
Log and categorize support tickets, ensuring accurate documentation and timely resolution or escalation.
Diagnose and resolve technical issues reported by end-users, providing timely and effective support either remotely or on-site. This includes troubleshooting hardware, software, and peripheral-related problems, and guiding users through step-by-step resolu
This page requires JavaScript. Please enable it in your browser, or explore
neverhard.com for more information.