NeverHard
Pre-Delinquency Call Center Specialist (Inbound/ Outbound) at BMO — NeverHard
Pre-Delinquency Call Center Specialist (Inbound/ Outbound) at BMO in Ontario, Canada. View salary, required skills, and apply on NeverHard.
- Company
- BMO
- Location
- Ontario, Canada
- Type
- full_time
Application Deadline:
05/29/2026
Address:
VIRTUAL(R)59 - REMOTE/TELETRAVAIL - ON - BMO
Job Family Group:
Customer Shared Services
We are seeking high-performing level 5 employees to join our expanding Pre-Delinquency call center team (inbound / outbound calls). This is a cross-Canada remote role.
Agents will lead complex conversations with customers to understand their complete financial situation and deploy tailored debt repayment offers. This includes educating customers who may not fully understand their financial situation. Agents will be expected to make sound credit decisions for BMO and select the appropriate treatment plan to improve customer financial health (e.g., balance pay-down, FICO score increases).
Employees must have a solid understanding of credit products (e.g., credit cards, PLOC, PLP), and the ability to interpret customer data (e.g., credit bureau reports, FICO stores) and leverage it to guide decision making. Strong interpersonal and discovery skills (i.e., getting customers comfortable to share personal information) are critical. Agents must be able to handle objections and adapt beyond call scripts when needed. Attention to detail is important for tasks lik
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