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Senior Technology Operations Engineer at Deloitte DKU — NeverHard
Senior Technology Operations Engineer at Deloitte DKU in Астана. View salary, required skills, and apply on NeverHard.
- Company
- Deloitte DKU
- Location
- Астана
- Type
- not_specified
Role Summary The IT Operations Engineer runs day-to-day IT operations and escalations, ensuring reliable service delivery across end-user, server, cloud, and network environments. This role coordinates Tech-Ops activities (Level 2/3), drives incident/problem management, and partners with cross-functional teams to improve stability, security, and user experience. Key Responsibilities Level 2/3 service delivery Organize and deliver the work as a member of the Tech-Ops team providing Level 2 and/or Level 3 support. Complete assigned tasks and monitor SLA compliance and incident priorities. Support escalation and resolution of critical incidents; escalate to appropriate support levels as required. Ensure high-quality service delivery and monitor user satisfaction. Provide mentorship, coaching, and training; support professional development. Incident, problem & operational excellence Monitor ticket resolution, analyze recurring issues, and propose improvements. Perform incident analysis and root cause investigations to ensure long-term stability. Deliver proactive monitoring and alerting for systems and services. Prepare regular KPI and SLA reports; analyze incident trends and recommend
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