front desk agent

Work Term: Permanent
Work Language: English
Hours: 40 hours per week
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year
Tasks
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
Computer and technology knowledge
Spreadsheet
Internet
Personal suitability
Client focus
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Organized
Team player
Screening questions
Are you authorized to work in Canada?
Are you willing to relocate for this position?
Employment terms options
Evening
Flexible hours
Morning
Night
To be determined
Day
Support for persons with disabilities
Provides awareness training to employees to create a welcoming work environment for persons with disabilities
Support for newcomers and refugees
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
Supports newcomers and/or refugees with foreign credential recognition
Offers mentorship programs that pair newcomers and/or refugees with experienced employees
Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
Does not require Canadian work experience
Support for youths
Participates in a government or community program or initiative that supports youth employment
Offers on-the-job training tailored to youth
Offers mentorship, coaching and/or networking opportunities for youth
Provides awareness training to employees to create a welcoming work environment for youth
Support for Veterans
Provides awareness training to employees to create a welcoming work environment for Veterans
Support for Indigenous people
Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
Support for mature workers
Applies hiring policies that discourage age discrimination
Supports for visible minorities
Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
Offers mentorship programs that pair members of visible minorities with experienced employees
Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities