Travel Coordinator - Elite Crew Travel

Welcome to Elite Travel - recent winners selected by The Globe and Mail as one of Canada's Fastest Growing Companies!
Who is Elite Travel?
A group of industry leaders who worked for the global 'big guys' wanted to create a transparent and Canadian model in corporate travel. Today Elite is one of North America's fastest-growing corporate travel companies, and we are looking to hire multiple growth positions.
Who’s right for the job within our Elite Crew Travel division?
You know group travel, and you know how to move anywhere from a half dozen to hundreds of workers from sites, mines, oilfields, or small towns in Texas... and more. You have been told that you are a hard worker, you love helping others and do so genuinely. Your ideal environment is interacting with others. You are a natural communicator that will work to solve the issues of others, can multitask using complex computer systems and don’t shy away from learning new technology. You will be responsible for creating solutions to those in rotation and crew travel roles. You thrive working with the same clients and travellers, building long-term relationships. Flight delays, last minute bookings, hotel check-in challenges, sold out small town Canada hotels you see as a challenge and one you can fix!
Responsibilities and Skills for this Role:
Unparalleled customer service – someone who truly goes above and beyond to retain a client for life
Excellent verbal, written and presentation skills – a champion at conveying the value of Elite’s service offering and suite of products, and yourself!
Understanding and anticipating client needs with regards to travel requirements & preferences
Working with clients who are on a travel rotation which requires flight & hotel bookings frequently
Assisting with Travel emergencies as they occur
Immediate and proactive response to client inquiries via phone, e-mail, text or chat when required with itineraries confirmed and sent out same day as requested.
Effectively research and make decisions based on the information you have available to you, while balancing the needs of the guest with the needs of the business
The accuracy and timely presentation of client travel documentation.
Be an active, contributing team member. At Elite, our culture is a big deal!
Share information with fellow Crew Travel Associates to ensure a united, consistent and professional approach to client account management
Contribute to the development and maintenance of office systems and processes associated with accounts
Ensure all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
Build long-term relationships with clients through service and meaningful connections
Phone etiquette and face-to-face interactions with clients in-person or via virtual chat
Handling, documenting and resolving customer concerns, complaints, and questions by phone and email
Providing accurate travel advice while efficiently managing requests for services and coordinating travel
Perform outbound calls to hotel suppliers to ensure bookings and billing have been received
Responding professionally, appropriately, and in a timely manner
Continually maintain working knowledge of all company products, services, and promotions
Additional projects/ assignments as required
Must-haves:
Full fluency in English (verbal and written)
Skillset in Sabre GDS is preferred
5+ years in Corporate or Crew Travel (and/or airline experience)
Exceptional customer service focus, including the ability to problem solve while balancing the needs of both the customer and the company.
Extraordinary time management skills, self-motivated and comfortable handling multiple projects simultaneously
A proven track record for punctuality and reliability
You are smart, independent, self-motivated, empathetic, solutions-focused, and passionate about supporting our clientele
Maintain professional appearance and demeanour
Ability to meet employment eligibility requirements in Canada
Exceptional attention to detail and proven organizational ability
Agrees to background checks to confirm that you are bondable
As a rapidly growing company, we are not for everyone. This role requires an ambitious team player who wants to make an impact! Someone who is driven to go above and beyond for customers. Successful Elite Crew Travel Associates are dedicated to delivering a personalized experience with a positive attitude. You will help your diverse clientele portfolio get where they need to go, provide advice and creative problem-solving.
We offer unlimited career potential, and a competitive compensation package will be negotiated based on experience and qualifications. There will be a combination of a competitive base salary, commission and travel perks.
You will access IATA industry travel benefits, including airlines and hotel rates. RRSP matching and a health spending program are also offered. Start at three-weeks holiday with rapid growth to five weeks!
Ready to make a difference and be part of our story?
Let’s get started.