Bell Person (Part Time)

Job Description
Bell Person (Part Time)
From a warm welcome to a fond farewell, as a Bell Person, you will take care of the guests as soon as they step foot onto your driveway, ensuring a lasting impression for our guests’ stay.
What you will be doing:
Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:
Noticeably positioned at entrances to provide parking assistance upon arrival and departure of guest vehicles
Greet all guests arriving by vehicle, and promote valet parking as the only hotel-related parking option or clearly direct guests to appropriate public parking service if they prefer
To ensure customer satisfaction by offering the highest caliber of service to the hotel guest on arrival and departure and throughout the length of the guest's stay
Greet all guests and co-workers with a smile and an appropriate hospitality greeting
Ensure all vehicle keys are clearly identified and stored in a locked location
Provide the guest with detailed parking fees and a clear explanation of valet benefits
Ensure all entrance areas are free and clear from congestion for arrivals and departures of vehicles by ensuring all cars are parked in an expedient manner
Complete thorough walk around of guest vehicles prior to entering the garage and highlight any damage on the corresponding valet parking ticket
When requested or anticipated, will provide guests with information and answers to questions about Hotel facilities, meeting functions, dining facilities, local transportation alternatives and tourist attractions
Provide the removal of items from stored vehicles if required, and other miscellaneous services requested by the guest or supervisor in a timely manner
Assists in fire alarms by fulfilling duties as outlined in the hotel fire response manual
Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behavior or occurrence to the appropriate supervisor on duty and informing security
Strict adherence to Fairmont Service Standard Expectations as it relates to valet parking
In the course of normal duties; observe, report or take immediate corrective action on deficiencies, malfunctions, and untidiness
Able to operate all types of vehicles (manual and regular transmission)
Physical Aspects of Position (include but are not limited to):
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs, and ramps