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Bilingual IT Support Specialist (ISP / Service Desk) at Pathway Communications — NeverHard
Bilingual IT Support Specialist (ISP / Service Desk) at Pathway Communications in Montréal, Québec. View salary, required skills, and apply on NeverHard.
- Company
- Pathway Communications
- Location
- Montréal, Québec
- Type
- contract
Job Title: Bilingual IT Support Specialist (ISP / Service Desk)
Shift: On call 4-months contract with possibility of extension
Wage in CAD: 18$ an hour
Location: Montreal, Onsite
Department: Information Technology
Reports To: Head Operations
Job Summary
We are seeking a
Bilingual IT Support Specialist
to provide first-level technical support to end users in a fast-paced environment. The role requires hands-on experience in
ISP operations and service desk support
, with the ability to troubleshoot technical issues, ensure timely resolution, and deliver excellent customer service in
both English and French
.
Key Responsibilities
End User Support
Provide
Level 1 & Level 2 technical support
for hardware, software, and network-related issues
Respond to service requests via
ticketing system, email, chat, and other interaction channels
Troubleshoot desktops, laptops, printers, mobile devices, and user applications
Support users with
account setup, password resets, and access issues
Service Desk Operations
Log, track, and resolve incidents and service requests within SLA timelines
Escalate unresolved issues to appropriate teams (Level 3 / Network / Infra)
Perform all aspects of customer se
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