NeverHard
L3 Tech Support Agent at International Fintech company (Payments solutions) — NeverHard
L3 Tech Support Agent at International Fintech company (Payments solutions) in Минск. View salary, required skills, and apply on NeverHard.
- Company
- International Fintech company (Payments solutions)
- Location
- Минск
- Type
- not_specified
Remote: Yes
Location: Full-time | Remote (outside of Russian Federation) We are expanding our Support team and seeking an experienced L3 Tech Support Agent . You will manage complex technical incidents escalated from L1/L2, work with Product and Engineering to resolve production issues, and implement lasting solutions to enhance system reliability and customer experience. Mission Resolve high-impact technical issues promptly and accurately to minimize disruption for customers and the business. Enhance platform stability by identifying root causes, validating solutions, and providing feedback to product and engineering roadmaps. Support the organization by developing clear documentation and playbooks, and by facilitating knowledge transfer to L1/L2 teams. What you'll actually do Incident ownership : Manage complex incidents from triage through resolution, coordinate cross-functional resources, conduct post-incident reviews, and communicate promptly with stakeholders. Technical investigation : Analyze logs, traces, metrics, and data queries to diagnose issues across backend services, integrations, payment rails, and custody systems. Reproduce issues in test environments as needed. Escalation and
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