Customer Service Representative

Aston Carter's client is seeking a Customer Service Representative to join their team! This individual will provide responsive, professional support to customers by handling pickup requests, resolving inquiries, and coordinating with carriers and internal departments. This role also performs key administrative tasks, maintains accurate records and reports, and contributes to efficient transportation operations while delivering a high level of service. Key Responsibilities + Enter customer pickup requests received by phone and email accurately and in a timely manner. + Set up out-of-town pickups with carriers and conduct follow-ups to confirm arrangements and resolve any issues. + Respond to customer inquiries via phone and email, providing clear, courteous, and accurate information. + Handle customer issues by coordinating with dispatch and other internal departments to ensure effective resolution. + Place and update orders with terminals and carriers, ensuring all details are correct and current. + Perform administrative duties such as proof-of-delivery (POD) processing and imaging or scanning documents. + Enter payroll and productivity data into the appropriate systems and ensure information is complete and accurate. + Create, update, and use spreadsheet reports on a daily basis to track key information and support operations. + Maintain thorough and organized records of customer interactions, orders, and carrier communications. + Work independently with minimal supervision while managing multiple tasks and priorities. + Demonstrate strong attention to detail to minimize errors in data entry, documentation, and reporting. + Collaborate with team members in the office to support a smooth and efficient workflow. Additional Skills & Qualifications MUST HAVE + At least 1 year of customer service experience, preferably in a fast-paced environment. + Working knowledge of Microsoft Office. + Proficiency in Microsoft Excel. NICE TO HAVE + Experience in the transportation or logistics industry is an asset. + Experience using TruckMate or similar transportation management software is an advantage. Job Type & Location This is a Contract to Hire position based out of Calgary, AB. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Workplace Type This is a fully onsite position in Calgary,AB. À propos d'Aston Carter: Aston?Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l'acquisition de talents, la chaîne d'approvisionnement et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l'industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre réseau expansif pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie-Pacifique et en Europe, Aston Carter est au service d'un grand nombre d'entreprises du Fortune?500. Nous sommes fiers d'avoir remporté le double diamant ClearlyRated Best of Staffing® pour notre service aux clients et aux talents. Aston Carter est un employeur souscrivant au principe de l'égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l'âge, de la couleur, de la religion, des origines nationales, du statut d'ancien combattant, d'un handicap, de l'orientation sexuelle, de l'identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi. Si vous souhaitez faire une demande d'accommodement raisonnable, tel que la modification ou l'ajustement du processus de demande d'emploi ou d'entrevue à cause d'un handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) pour connaître d'autres options d'accommodement. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.