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Customer Care Representative at Optiom — NeverHard
Customer Care Representative at Optiom in Pitt Meadows, Greater Vancouver. View salary, required skills, and apply on NeverHard.
- Company
- Optiom
- Location
- Pitt Meadows, Greater Vancouver
- Type
- full_time
Be the voice of Optiom. Make every call count. Build a career in specialty insurance.
If you thrive in a fast-paced environment, take pride in every customer interaction, and bring both empathy and precision to your work — this role was made for you.
Optiom is hiring a Customer Care Representative to join our Client Care team. In this front-line service role, you will be the primary point of contact for our policyholders — fielding inbound calls, resolving policy questions, explaining coverage and billing details, and handling administrative policy transactions with a high degree of accuracy. Around 80% of your time will be spent on the phones; the remainder on written correspondence and policy maintenance. You will represent Optiom's service standards on every call and leave every policyholder feeling heard, informed, and well-served.
WHO YOU ARE
You may not have worked in insurance before. But you will thrive here if you are the kind of person who stays composed under volume, communicates with confidence and warmth, and takes ownership of every interaction from first ring to resolution.
You Bring
1–2 years of experience in a customer service, call center, or client-facing role —
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