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Bilingual Technical Support Specialist at Jonas Software — NeverHard
Bilingual Technical Support Specialist at Jonas Software in Canada. View salary, required skills, and apply on NeverHard.
- Company
- Jonas Software
- Location
- Canada
- Type
- full_time
Job Description:
Bilingual Support Specialist (French & English)
Volante - Jonas Software
Hybrid – North York, ON (3 days in office per week)
Compensation & Role Details
Expected Salary Range: $60,000 to $65,000 CAD, depending on experience and qualifications Role Type: New Role
AI Disclosure: AI is not used to screen, assess, or select applicants for this role
Summary:
The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and technically sound assistance. This role involves troubleshooting basic to moderately complex issues, escalating where necessary, and ensuring a consistent, high-quality customer experience in both languages.
Key Responsibilities:
Provide technical support to customers via phone, email, and chat in both French and English.
Troubleshoot product or system issues, including configuration errors, access problems, and common application faults.
Gather and document detailed information from customers to understand the problem and ensure accurate ticket categorization.
Provide step-by-step guidance, basic product education, and issue resolution in
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