Clerical Associate - Combined Medical/Surgical Outpatient

Job DescriptionJob DescriptionCompany Description
One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.
A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.
At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!
Job Description
Accountabilities:
Works with an interdisciplinary health care team to complete all clerical duties
Excellent work record essential
Utilizes excellent customer service skills when answering/directing telephone calls and booking appointments
Accurately processes all physicians orders using order entry through Meditech
Adhere to Osler privacy agreement
Attendance for clerical/departmental staff meetings as requested
Assists with extra clerical duties as assigned
Data collection for all programs
Functions within the health and safety guidelines to provide safe and supportive environment for all patients/families
Ability to work in fast-paced environment with competing priorities
Qualifications
Medical terminology certificate required
Computer literacy and previous experience with Microsoft Office (Excel is required and Project an asset)
Successful completion of Meditech admissions and order entry programs essential
Successful completion of automated scheduling essential
Medical administration certificate or diploma preferred
Keyboarding skills 45/wpm
Evidence of ongoing education in office administration or other registration and booking processes
Demonstrated commitment to continuing education
Previous office experience required (booking and registration required)
Demonstrates strong interpersonal and communication skills
Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration
Data analysis experience preferred
Able to prioritize and function effectively in a busy environment
Demonstrated ability and experience through positive performance appraisals, work history and attendance records
Additional Information
Currently Days, 8 hours shifts including weekends and statutory holidays (subject to change in accordance with operational requirements)
Salary:
Minimum: $25.54 per hour
Maximum: $27.66 per hour
Internal application deadline: April 17, 2026
Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.
While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.