NeverHard
Security Operator / Dispatcher (Call Centre Agent) at Paladin Security — NeverHard
Security Operator / Dispatcher (Call Centre Agent) at Paladin Security in Burnaby, Greater Vancouver. View salary, required skills, and apply on NeverHard.
- Company
- Paladin Security
- Location
- Burnaby, Greater Vancouver
- Type
- full_time
Overview
Job Skills / Requirements
We have an exciting opportunity in our Operations Centre where you will play a critical role in protecting people and maintaining secure environments! Our
Operators
are responsible for facilitating communication and responses between our Security Officers, clients, and Paladin management throughout the province, regarding emergency situations, special requests, site safety, and more.
Pay Rate:
$21.00/hour
Work Hours:
Full-time overnight shifts (graveyards)
Responsibilities:
Handle a high volume of inbound / outbound calls and email communication
Dispatch alarm response calls
Initiate after-hour emergency service calls and security requests
Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
Document all information into comprehensive reports
Requirements:
1-2 years of call center, dispatching, scheduling, security, or related work experience
Excellent communication (both verbal and written) and strong interpersonal skills
Demonstrated computer literacy, proficiency in Microsoft Office (Word, Excel, Outlook), and a willingness to learn new systems
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