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Technical Support Specialist (Physical Security Systems) at Convergint — NeverHard
Technical Support Specialist (Physical Security Systems) at Convergint in Calgary, Calgary region. View salary, required skills, and apply on NeverHard.
- Company
- Convergint
- Location
- Calgary, Calgary region
- Type
- full_time
Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Remote Services Technical Support Specialist for Physical Security Systems to join our amazing culture. Under general supervision, the Technical Support Specialist II is responsible for configuring, commissioning, and supporting enterprise access control and video management systems across customer environments. This includes system programming, device integration, troubleshooting controllers and field hardware, and validating system functionality during startup and service activities.
The position requires hands-on experience with
physical security platforms such as Lenel OnGuard, Genetec Security Center, CCURE 9000, or similar systems
, along with an understanding of door hardware, panels, readers, and field-level devices.
This role serves as a technical interface with customers, supporting live systems, resolving faults, and ensuring system performance aligns with operational requirements. Work includes remote diagnostics, coordination with field technicians, and occasional direct involvement in system commissioning and testing.
Candidates should have practical experience working with physi
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