NeverHard
Associate Technical Support Analyst at Optum — NeverHard
Associate Technical Support Analyst at Optum in Richmond, Greater Vancouver. View salary, required skills, and apply on NeverHard.
- Company
- Optum
- Location
- Richmond, Greater Vancouver
- Type
- not_specified
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start
Caring. Connecting. Growing together.
You'll enjoy the flexibility to work remotely* from anywhere within Canada (expect for the Saskatchewan province) as you take on some tough challenges.
Primary Responsibilities
Responding to time sensitive support calls that can affect patient care
Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
Manage ticket backlog of about 20-30 cases
Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Ente
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