NeverHard
Technical Support Specialist (VPN & eSIM) at Тогл Софт / Toggle — NeverHard
Technical Support Specialist (VPN & eSIM) at Тогл Софт / Toggle in Минск. View salary, required skills, and apply on NeverHard.
- Company
- Тогл Софт / Toggle
- Location
- Минск
- Type
- not_specified
Remote: Yes
Toggle is a product company building eSIM and VPN solutions for global connectivity across all major platforms, including mobile, desktop, and TV. Role Overview We are looking for a tech-savvy support specialist to become the first line of help for our users across Toggle VPN and Toggle eSIM. You will communicate with people daily, helping them resolve network connection and mobile internet issues. Direct Manager: CTO Location: Minsk Format of work: full-time remote role with a 2/2 shift schedule, 12-hour shifts. Responsibilities processing user requests (email, live chat) for Toggle VPN and Toggle eSIM; technical troubleshooting: assisting with VPN protocol configurations, diagnosing network issues, and helping users activate and install eSIM profiles across various devices; communicating with users in simple, understandable language — our products are designed for everyday people, not just IT professionals; collaborating with QA and Development teams: gathering logs, reproducing user scenarios, and creating detailed bug reports; collecting user feedback and common inquiries to update the internal and external Knowledge Base; interacting with AI support tools (tagging tickets, rev
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