NeverHard
Head of Delivery and Customer Success (SaaS Operations) at Sodales Solutions — NeverHard
Head of Delivery and Customer Success (SaaS Operations) at Sodales Solutions in Toronto, Ontario. View salary, required skills, and apply on NeverHard.
- Company
- Sodales Solutions
- Location
- Toronto, Ontario
- Type
- not_specified
Job DescriptionJob DescriptionSalary: $150,000 - $200,000
Job Overview
The Head of Delivery and Customer Success (SaaS Operations) is accountable for endtoend execution excellence across SaaS product delivery and customer support. This leader ensures that product teams deliver predictably, platforms operate reliably, and customers receive highquality, responsive support. The role balances handson operational leadership with continuous improvement, partnering closely with Product, Delivery, and Customer Support to convert strategy into outcomes.
This role is ideal for a leader who thrives at scalealigning teams, improving flow, strengthening operational discipline, and elevating customer experience.
Responsibilities
Delivery & Execution Leadership
Evaluate manage our end-to-end delivery model from scoping and SOW guardrails through build, UAT, production release and live support
Evaluate and manage delivery forecasting and resource planning
Improve flow metrics including lead time, cycle time, predictability, and dependency management.
Partner with Product Management on intake, prioritization, and roadmap feasibility.
Executive Client Engagement
Maintain senior executive relationshi
This page requires JavaScript. Please enable it in your browser, or explore
neverhard.com for more information.