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Customer Experience Representative at Metro Supply Chain — NeverHard
Customer Experience Representative at Metro Supply Chain in Bolton, Peel region. View salary, required skills, and apply on NeverHard.
- Company
- Metro Supply Chain
- Location
- Bolton, Peel region
- Type
- not_specified
SUMMARY
The Customer Experience Representative carries out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous, and effective manner. Other responsibilities include phone duties, greetings visitors, scheduling, and other clerical duties as directed by the immediate supervisor.
Shift: Monday to Friday - 9:00am-5:00pm
MAJOR DUTIES AND RESPONSIBILITIES
Assist the Operations Supervisor with daily work assignments and follow up on the delivery of the expected performance results including:
Process and input all customer orders including the coordination of last minute shipping requests with the traffic department.
Furnish shipping and tracing information to customer as required.
Maintain damage goods record and back-order logs.
Handle returned products in an efficient manner and assure proper credit is given to the customer.
Trace orders as required and notify customers of any activity concerning their merchandise.
Assure proper invoicing of accounts by verifying computer-generated invoices.
Maintain good working relationship with customers by responding to all inquiries and complaints concerning work-orders
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